Discussion with management, interview of selected participants

Purpose: Make adjustments to standard program design for maximum effectiveness; manage expectations to achieve high client satisfaction

Trainer, management, selected trainees

1-3 months before training course

Typically online assessment, debriefing during training course or in subsequent coaching sessions

Purpose: Increase awareness for participants of supporting and adverse traits

All participants, trainer

2 weeks - 3 months before training course

Questionnaire with questions related to training content and current practices

Purpose: Increase engagement and self-awareness of participants; provide additional info for trainer to further optimize course content and delivery

All participants

1 - 6 weeks before training course

Depending on topic choice of seminar or workshop or blended format. Highly interactive and participative due to coaching style delivery.

Inclusion of 'real plays' (using real situations / persons) in order to make it more relevant and realisitic.

Depending on topic and learning needs:

Between 0.5 and 3 days; train-the-trainer courses up to 5 days

Follow-up meetings with all participants, either in meeting room or by phone or video conference.

Purpose: Sharing of success stories, discussion why certain behavior changes didn't succeed, support during implementation, deepening of learning from seminar/workshop

All trainees, trainer

2 - 5 sessions, 60-120min each, starting 1-2 weeks after course

Follow-up 1:1 coching sessions, if possible, including shadow coaching sessions (the coach joins the coachee in real work situations like meetings, etc.)

Purpose: Deepening of learning from seminar/workshop, dealing with individual difficulties, specific and targeted development, encouragement

All trainees, trainer

2 - 6 sessions, 45-90min each, starting 1-2 weeks after course

Meetings with management / HR to review past activities, determine necessary adjustments and potentially necessary further action

Purpose: Assure effective development of participants, feedback on necessary improvements on both client and trainer side

Management, trainer

Ongoing, starting from training course, typically 2 - 5 sessions.